Reference

Legal Terms Behind Your ferrari888 Account

This page lays out the rules that sit behind a ferrari888 account — who can register, how the lobby and account wallet are meant to be used, how your details are handled, and how a disagreement gets settled.

Who can registerFair use of the lobbyWallet and payment rulesHow your data is handled
ferrari888 Legal Terms Behind Your ferrari888 Account
DATA AND SECURITY

Your Data, Cookies And Account Records

Your account details sit on our systems and are used for three things: running the lobby, checking payments, and meeting the record-keeping duties that apply to us. Sign-in logs and transaction records are kept because a query can surface months later, and we need the trail to answer it properly. Cookies do quieter work — a session cookie keeps you signed in while you move from Live Roulette across to a slots room, and analytics show us where pages load slowly on mobile. You can clear cookies in your phone browser at any time and simply sign in again.

What we collect

Your email, mobile number, date of birth, the rail you pay with — Touch 'n Go eWallet, Boost or GrabPay — and the device you sign in from. We use these to run your account.

How long records stay

Transaction and sign-in records are held for as long as we are required to keep them, then removed. Ask support for a copy of what we hold and we will send it to you.

Cookies and session data

A session cookie keeps you signed in while you move between slots and live tables. Clear cookies in your phone browser settings whenever you like; you will just need to sign in again.

Keeping your account secure

Use a password you do not reuse elsewhere, keep the one-time code sent to your registered number to yourself, and tell support straight away if you spot a sign-in you do not recognise.

ACCOUNT HELP DESK

Where To Raise A Legal Query

If something on this page does not match what you see in your account, our support team is your first stop. Sign in, open the chat widget inside the lobby, and send your registered email plus the date you spotted the difference. If a payment is involved, paste the reference from your Touch 'n Go eWallet, Boost or DuitNow transfer so the agent can trace it. Anything touching your personal data, or a formal complaint, should be escalated in writing so you finish with a reply you can keep.

Live chat inside the lobby Sign in on mobile or desktop and open the chat widget. Send your registered email, the date you spotted the problem, and the DuitNow or e-wallet reference if a payment is involved.
Written replies by email Prefer a record of the exchange? Write to our support address from the email tied to your account so we can match it, and keep the thread open until the matter is settled.
Escalation and data requests If you want a written decision on a dispute, or a copy of the details we hold about you, ask the agent to escalate and we will respond through the same channel.

Legal Questions You Send Us Most

These are the points players raise with our team again and again, answered in the same plain wording we use everywhere else on this page. If your own question is not here, the chat widget in the lobby reaches a human who can pull up your account and reply directly.

You must be of legal age where you sign in, and the e-wallet or bank account you use has to be in your own name. Availability depends on local law and applies where it permits.

Yes — nothing on this page sits behind a login. Read the account rules, the fair-use section and how we handle your data before you hand over an email address, then decide.

We match the name on a Touch 'n Go eWallet, Boost or DuitNow transfer against your account details. If it does not line up, we may hold the money while we verify, and support will be in touch.

Write to support from the email on your account and ask for a copy of what we hold. We confirm the request first, then send the details back through the same channel.

They can, when the rules that apply to us change. The updated wording appears on this page with the date it takes effect, and a summary goes to the email on your account.

Ask the support agent to escalate the matter in writing. You will get a reply you can keep, which helps if you later take the complaint to a relevant authority.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.